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20th Oct 2014

Hello Scott:

I visited my mother (N) last Friday and want you to be aware of the huge improvement in the Laundry Service now that Wendy is responsible. I always check N's room and was so pleased to see everything neat & tidy in her clothes drawers. The room is always spotlessly clean, Wendy is obviously proud of what she does, and I would like to commend her for her care.



11th June 2014

Dear Charlotte:

Following (I's) funeral on the 30th May 2014, Mxxxxx and I, together with members of the family, went away for a few days. We are now back at Hillbank, the American family have returned to the US and life is returning to normal.

During the 2 years that my mum was with you, she often said how lucky she was to be in The Priory. There were also occasions of course when, frustrated at her loss of independence through increasing disability, she became somewhat fractious and difficult, but generally her good humour shone through.

I have come to know many of you at The Priory during the time my mum was there and have always been deeply impressed at the kindness, respect and care shown by all staff to all your guests. I would like you to know how grateful I am to you all for looking after my mum so well. I too consider that she was fortunate to be in your care. My heartfelt thanks to you all.

I shall miss my frequent visits to Llandogo.

With very best regards

Dr K Jxxx


15th April 2014

Dear Scott, Charlotte, Marlene and all the staff at The Priory.

Just a note to say thank you for the wonderful care you gave to (T) whilst he was living at The Priory. Your kindness to him and also to me and the rest of the family was outstanding. We are all very grateful for the exemplary care you gave to him at a difficult period of his life.

On a personal note I was very thankful for the support given to me by the night staff on the day he died and also to Marlene & Charlotte in the days following his death.

Once again thank you very much

With kind Regards

T Rxxxxxx


Feb 2014

My very sincere thanks to all the staff at The Priory for the kindness, patience and the dedication given to my cousin (I) during the time that she stayed in your care.

Recieving such a dignified end for the character that she was, is of great comfort to both her friends and family. No wonder that The Priory has such a good reputation.

Thank You so much

J Bxxxxxxxx


2nd Feb 2014

To Charlotte, Helen, Jenny & all the wonderful staff that cared for LC during his short stay with you at The Priory. LC's only request for a Nursing home was "nice staff" and you supplied that in abundance and nothing was too much trouble.

A special enormous thank you to Gemma, Dave,Danielle & Becky who were with LC on the morning of the 2nd of Feb 2014 when he was taken very unwell to Neville Hall. You were fantastic and so caring. We are so relieved he was looked after so, so well. You were especially kind to us afterwards when we called back Sunday afternoon to collect his possessions.

You are all such special caring people.

Our Sincere Gratitude

L & G xxxxx & R xxxxxxx


5th Jan 2014

To all at The Priory care home, we would like to say thank you for all the love and care give to PL over the past 3 years. She had been very happy with you all and we were sad to see her pass away on the 18th Dec 2013.

Yours Sincerely

L & A Lxxxx



To all the staff:

Thank you so much for taking such good care of my mum, I have really appreciated all the love & care you gave her, she was always safe and warm.

Thank you for all your kindness to me also.

Love to you all:




To The Priory Staff;

Thank you for looking after Mum (P) so well, she always said how well you all cared for her.

Thank You

Dxxxx, Jxxx & Hxxxx


31st Jan 2014

To the staff at The Priory:

J & I would like to say a big thank you to you all for taking care of B so well.

Knowing how well she was being looked after made our visits enjoyable. The Priory Management is very lucky to have such caring and devoted staff.

Many Thanks

J & J Gxxxxx-Mxxxxx



To Everyone:

Thankyou for taking good care of my Mum (P).

Mum was very happy here because she always used to tell  me how kind you were to her, she said "you were as good as gold".

Special thanks to Jenny & Dave who went to see her in hospital, she was so pleased about that.

Thanks again

Love Jxxxx



To all the staff:

Thank you so much for all the care & kindness you gave to R. Although he wasn't with you very long, he loved his stay at The Priory & was very fond of you all. Thank you so much for everything you did for him:


J & P Lxxxx


1st July 2013

To all the staff of The Priory Care Home:

I would like to express many thanks to all of you for the care and compassion that you showed towards my sister (WJ) while she was in your care.

My Husband and I are glad that we had the opportunity to visit when we were visiting from Canada last year (2012). We felt that my sister was well cared for in lovely and comfortable surroundings by a friendly and welcoming staff, and that her last days on earth were peaceful.

Thank You once again:

Exxxx & M xxxx


20th Feb 2013

To Jenny & all the staff at The Priory:

Thank you for all the loving care and attention given to Mum (D) throughout her 8 and a half years at The Priory.

She always seemed happy and even through the increasing difficult recent times would usually manage a smile. You maintained her dignity and treated her with respect up to the end, and for that I will always be grateful.

With our Best Wishes

Jxxxx & Axxxx xxxxxx


29th May 2012

To all the staff at The Priory:

Thank you so much for all your care for S, I know how difficult she was but you coped with her confusion and agitation with such thoughfulness and kindness and I am so grateful that she was able to end her days out of hospital near to her home and friends, in the most beautiful place.

All I can say is thank you for your patience and for making her final days as good as they could have been. I would like to say a special thanks to Jenny who made sure S was not alone and was comforted at the end.

With Best Wishes

Sxxxxx Gxxxxxx


27th April 2014

To all the staff of The Priory:

Just a note to express my sincere thanks and appreciation for looking after SA so well during her long stay with you. The commitment and purpose of the staff was a joy to see and I will never forget the kindness and compassion shown by staff during SA's last difficult days which was a great source of comfort to Kxxxx & I.

With Kind Regards

Pxxx Axxxxxx


27th April 2012

To all staff at The Priory:

On behalf of my Mum and the rest of the family, I would like to extend my heartfelt thanks to you all for the care and attention given to my Dad (WCD). He was only with you a short time, but during that time it gave us great comfort to know that he was made so comfortable and well looked after.

Again our grateful thanks

RJ Wxxxxx


April 2012

To all the staff;

I would like to thank on behalf of all of us, all the staff who looked after Mum (MB) so well. She could not have had better care and attention anywhere. A special thank you to the member of staff who made her look so pieceful and the room so lovely after she died. The Priory is a wonderful place, the residents are very lucky to have you all.

Thank you again

Di Jxxxxxxx


25th April 2012

To all staff at The Priory:

My family and I would like say a big thank-you to all the staff at The Priory for the professional and very helpful care which was shown to my late cousin CL.

We always found the staff excellent and cheerful. They have a demanding job which they all do to the highest standards.

Many Thanks

George Sxxxx & Fxxxxx


25th Feb. 2012

I would like to take this opportunity to thank the Management and Staff of the Priory for caring for my mother this last eighteen months. It was a difficult decision for me to place Mum into residential care. I vividly remember that Saturday morning in the September 2010 when I visited three care homes, the Priory being one. My first impressions of the Priory were very good compared to the other two. It is fair to say that I have never had recourse to question that impression.

The Priory did more with resolving my mother's health issues in the first month of her stay than Chepstow hospital could in five months, for which we were grateful. Though my mother was never really settled, the staff comforted and supported her when she was upset and on good days they would all have a laugh and smile together.

Wxxxxxx LJ Mxxxxx.


29th Dec. 2011

Dear Jenny and Staff

Just a note to say many thanks from Caroline and I for looking after my mother for the last fifteen months of her life.

Despite her failing mental powers she was content during her time with you, and only very rarely had anything less than compliments to say about the staff.

Dr Mxxxx C Axxxxx.





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The Priory Care Home
Nr. Monmouth
NP25 4TP


01594 530581



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