Below are the Priory Care Homes
Complaints Procedure

Complaints may be either verbal or written. Complaints should be directed at either:

Registered Manager
Matron in Charge

The Priory Care & Residential Home
NP25 4TP

01594 530581


Complaints will be recorded and acted upon as soon as is practicable.

The complainant will be notified by the Registered Manager in writing upon completion of an investigation or within twenty-eight days, whichever is the sooner.

The Complainant will be invited to meet with the Registered Manager if they wish to do so.

If the complainant is still not satisfied they are able to raise a complaint with the regulatory body as follows:

Care Inspectorate Wales
South East Wales Regional Office,
6th Floor,
Civic Centre,
NP4 6YB.

Tel: 01495 761200
Fax: 01495 761239

Care Inspectorate Wales

WordPress PopUp Plugin